Privacy Policy

Last updated: December 14, 2025

Grains Hub ("we", "us", or "our") operates the website grains.ae (the "Site"). This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our Site or communicate with us.

We are committed to protecting your privacy in accordance with the UAE Federal Decree-Law No. 45/2021 on the Protection of Personal Data (PDPL) and other applicable laws.

1. Information We Collect

We may collect the following types of information:

Personal Data: Name, email address, phone number, company name, business address, and any information you provide when submitting inquiries, requesting quotations, or communicating with us.
Transaction Data: Information related to purchases made directly from us (e.g., order details, delivery information, payment confirmations).
Usage Data: IP address, browser type, device information, pages visited, time spent on pages, and other analytical data.
Cookies: We use cookies and similar technologies to enhance your browsing experience and analyze Site performance.

2. How We Use Your Information

We use your information for the following purposes:

To operate, maintain, and improve the Site
To respond to inquiries and provide quotations
To process direct B2B transactions between you and Ghutra Goods Wholesaler LLC
To provide customer support
To send service updates or important notifications
To analyze Site usage and improve user experience
To detect, prevent, and address fraud or technical issues
To comply with legal and regulatory obligations

3. Data Sharing and Disclosure

We may share your personal data with:

Service providers such as hosting providers, analytics tools, or payment processors
Logistics partners when necessary to fulfill an order
Legal authorities when required by applicable law

We do not sell your personal data. We do not share your data with unrelated third-party buyers or sellers, as we do not operate a marketplace.

4. Cross-Border Data Transfers

Your data may be processed or stored outside the UAE. When this occurs, we ensure appropriate safeguards are in place in accordance with PDPL requirements.

5. Your Rights

Under applicable laws, you may have the right to:

Access your personal data
Request correction or deletion
Restrict or object to processing
Withdraw consent where applicable
Submit a complaint to the UAE Data Office

You may exercise these rights by contacting us at trust@grains.ae.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data. However, no method of electronic transmission or storage is completely secure.

7. Cookies

We use cookies to enhance your experience and analyze Site performance. You may configure your browser to refuse cookies or notify you when cookies are being used.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at: trust@grains.ae.